Hosted Solution Concerns Addressed
by
pdm
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last modified
2008-09-21 20:13
Concerned about hosting services? Here are some of the most common concerns and how PDM addresses each. While our goal is to save you money, we understand it is critical to provide you with the highest level of security and ensure that you continue to own and have full access to your data.
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Who owns my data? You do!
PDM is responsible for hosting your software.
You retain ownership of your data.
PDM provides 24/7 access to downloads
of your data (patient, guarantor, insurance, financial and
appointments). At any time of the day or night you can request your
data and save it in an Excel or comma-deliminated file that can be used
as input to Access.
Will my data be secure? Yes!
Your data will be stored in a separate unique database instance, you will not be sharing a database with any other client.
You will assign your own user ID's and passwords.
PDM provides a complete disaster backup and recovery process to
ensure the highest level of reliability and availablility.
PDM uses
redundant configurations to minimize interruptions. This means that all of your data is automatically stored in two places. If one disk should fail, the second is automatically switched used.
PDM provides daily backups of your data.
PiMS utilizes leading industry standard software technologies and platforms. We monitor all security updates and releases to ensure you are on the most stable platform possible.
PiMS uses the most advanced and powerful relational database systems available.
All of PDM's servers and support staff are located within continental United States.
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Will I be HIPAA compliant? Yes!
PiMS is HIPAA compliant for security and privacy.
PiMS access is provided via a secured connection that meets HIPPA
security requirements.
PiMS
has strict password requirements, a minimal of 6 characters are
required. Users are required to change their passwords regularly and
passwords cannot be reused.
PiMS will also sign off automatically when the system is not used.
Every time patient data is viewed, the user, date and time are recorded. Audit
reports are available showing access to patient data. These reports are
available real-time and can be used to satisfy the HIPAA Privacy reporting.
Can I cancel at anytime and get access to my data? Yes!
You can cancel PiMS with at any time with a 30-day notice.
As an exit strategy, PDM provides 24/7 access to downloads
of your data (patient, guarantor, insurance, financial and
appointments). At any time of the day or night you can request your
data and save it in an Excel or comma-deliminated file on your own workstation.
With the downloads, you have access to all your data, include history. The comma-deliminated files can be used as input to your next system.
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