PiMS Billing Service Solution - Service Plans
Click here to see PRICING OPTIONS
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Free |
Bronze $50/month |
Silver $80/month |
Gold Large Practice Call PDM for price quote (323)725-2904 |
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Email Support |
2 Support Requests /Month |
5 Support Requests /Month |
8 Support Requests /Month |
Unlimited Support Requests |
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24x7 Support by Phone |
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Direct Access to an Account Manager Assigned to You |
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Response Time Response time is the maximum time we respond to your support requests--often we respond in a shorter time. |
2 business days |
8 business hours |
4 business hours |
4 business hours |
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Free problem resolution We fix our problems and they do not count as support requests! |
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24x7 Access to Product Documenation Training guides/videos, function documentation, concepts and FAQ's are always available via our website. |
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Customization for Special Requests All customization is billed on an hourly basis. All customization is fully supported in all future releases. |
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Scanned Documents |
unlimited |
unlimited |
unlimited |
unlimited |
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Daily Backups |
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PiMS Processing Monitored Daily PDM monitors the PiMS nightly cycle, you are responsible for monitoring that the claims are received and pass edits with the clearinghouse. |
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Best option for practices and clinics that need minimal support and will use the online web documentation for most support. |
Best option for practices and clinics that need better response time and want unlimited email support for questions on how to use PiMS to maximize efficiency and improve workflow. |
Best option for practices and clinics that need better response time and want telephone support for questions on how to use PiMS to maximize efficiency and improve workflow. |
Best option for practices and clinics that require the fastest response time and want to take advantage of our account managers' extensive experience to optimize the install and maximize the use of PiMS to improve workflow. |