You use Add Missing Elements to optionally track claims for missing information and place the claim on hold if necessary.  You begin the tracking by selecting the account and third party. When you select the tracking activity that represents the missing information, you also select the department you want to worklist to and set the bill hold if necessary.  Tracking is started for the missing information.  When the missing elements are satisfied, select Missing Elements by Department to end the tracking.

Setting the Bill Hold will hold the new claim (claim status HL) so that it cannot be filed until the missing elements are completed. 

To Add Missing Elements

1. Select Add Missing Elements from the Patient Tracking menu under the Account.
2. Select the account you want to add missing elements.  Select the department for the worklist. Press OK to continue.
3. The list of third parties for the account display.  Select the third party that you want to track for missing elements. Press OK to continue.
4. The Activity screen displays.  Select or enter the acitivity which represents the missing information and set the the Bill Hold indicator if necessary.
5. Press Enter or Select OK to complete the function.