When do I use Letter Request and when do I use a collection activity?Use the Letter Request function when you want to print a letter but you do
not want to interrupt tracking. Use a collection activity if you want
to interrupt tracking and start a new collection process. When you select a claim or guarantor balance from a worklist and
enter an activity that has a letter attached, the lettr will print and
reset the tracking per the number of days noted in the activity. After
the number of days have passed, the tracking will either print another
letter or come back to the worklist for follow-up. In addition to entering an activity from a worklist, you can request
a letter and interrupt tracking using the following functions:
Related FAQ's
|
