Tracking of missing data and follow-up at the guarantor and claim level is a basic feature of PiMS Billing and Collections. Each facility can define the data it needs to track for missing information and worklisting criteria. The system produces automated worklists that provide appropriate information to allow the biller to make the proper follow-up decisions.

PiMS monitors the accounts and presents them to the collector’s worklist at the appropriate time, eliminating continual manual intervention. When the follow-up activity is complete, the worklisting criteria are again evaluated for the next follow-up event. The follow-up process, coupled with the automated billing process and automatic letter generation, creates a seamless billing and follow-up collection system.

Guarantor Statements

PiMS has the option to generate guarantor statements based on a cycle defined by your facility. Statements are generated by the number of days from the last statement date. They can be formatted to meet specific requirements or formatted in PiMS standard layout.

Financial Arrangement

PiMS provides functions to establish payment plan arrangements. These can be supported with letters of commitment to the payment and reminders for balance outstanding. If the contract terms are not met, the guarantor/account will be added to a worklist for follow-up reminder to provide payment.

Automatic Letter Generation

PiMS provides the ability to print pre-formatted letters to patients and guarantors. In addition to letters generated by specific activities, the ability to create a letter series to augment or replace routine and scheduled statement or bill activity is provided. The letter series can also be utilized to accommodate small balance activities that require quality letter submission with specialized messages but without staff intervention.

A PiMS user can also generate letters based on an activity performed by that user working the account. Requested letter codes will be designated by the user for letter generation by PiMS on-line within the business office or during the batch process.